Delivery

Smaller items

  • Usually delivered within 2-5 days.
  • Monday to Friday, 8am-7pm.
  • Some carriers may deliver slightly earlier or later.

Orders with several items

  • We may send products out from multiple locations, but if they arrive separately you won't incur additional delivery charges as a result.
  • If you order items with both 2 and 5 day quoted despatch times, we may consolidate your order so products arrive together, usually within 7 working days.

Larger items such as appliances

  • Usually delivered with 7-10 days from the date of the order.
  • The delivery window is 8am- 7pm, Monday - Friday.
  • Delivery for all appliances will be via Kinetic Logistics providing a 1 or 2-man White-Glove delivery service.
  • PLEASE NOTE: Due to issues beyond our control, deliveries for all appliances will at present be to the doorstep only. 

Special delivery options

Saturday delivery or timed deliveries are available available for an additional charge please contact the sales team with your requirements.
All delivery options are subject to availability and working days exclude public holidays.

On rare occasions, we may need to delivery items outside the published timed windows. We can't guarantee delivery within our usual timescales to a small number of remote rural areas; see the section on Restricted delivery & postcode exceptions for more details.

Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

We’re sorry, but we don’t deliver to BFPO addresses

Additional delivery information

Delivery is to a room of choice on the ground floor for 1 man service and all floors for the 2 man service for consignments up to 1.5 cu metres in volume and with a maximum single weight of 85kilos. For items over 85kilos delivery is to the ground floor room of choice. ’White-glove’ home delivery service is to the customers room of choice with packing materials being removed to enable appliance inspection and the packaging then being taken away for recycling.